Customer Experience & Sales Support Specialist

Bullivants Pty Ltd.; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Bullivants Pty Ltd. in Melbourne is seeking a hands-on customer service representative to assist with sales, product advice and service solutions from enquiry through to delivery.

This 12-month contract role runs 8am–4pm, Monday to Friday, and involves collaboration with internal teams to ensure a seamless customer experience. You will work with showroom customers and coordinate with logistics to meet delivery timelines.

Qualifications

• Strong retail and customer service experience.
• Ability to work collaboratively in a team environment.
• High level written and verbal communication skills.
• A curious mindset and a willingness to learn.
• Proactive nature with a focus on problem solving to achieve an outcome.

Responsibilities

• Support with client sales and showroom retail activities.
• Resolve customer queries either face-to-face or via phone and email.
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries.
• Interact with relevant internal departments to ensure overall customer satisfaction.

Skills

Strong retail and customer service

Teamwork

Communication

Curiosity & learning

Proactive problem solving

Job description

Bullivants Pty Ltd. in Melbourne is seeking a hands-on customer service representative to assist with sales, product advice and service solutions from enquiry through to delivery.

This 12-month contract role runs 8am–4pm, Monday to Friday, and involves collaboration with internal teams to ensure a seamless customer experience. You will work with showroom customers and coordinate with logistics to meet delivery timelines.