Customer Service Officer

Bullivants Pty Ltd.; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Bullivants Pty Ltd. in Melbourne is seeking a hands-on customer service representative to assist with sales, product advice and service solutions from enquiry through to delivery.

This 12-month contract role runs 8am–4pm, Monday to Friday, and involves collaboration with internal teams to ensure a seamless customer experience. You will work with showroom customers and coordinate with logistics to meet delivery timelines.

Qualifications

• Strong retail and customer service experience.
• Ability to work collaboratively in a team environment.
• High level written and verbal communication skills.
• A curious mindset and a willingness to learn.
• Proactive nature with a focus on problem solving to achieve an outcome.

Responsibilities

• Support with client sales and showroom retail activities.
• Resolve customer queries either face-to-face or via phone and email.
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries.
• Interact with relevant internal departments to ensure overall customer satisfaction.

Skills

Strong retail and customer service

Teamwork

Communication

Curiosity & learning

Proactive problem solving

Job description

Join a market leader where customer service goes beyond answering enquiries. In this hands‑on role, you'll support customers with sales, product advice and service solutions, working closely with internal teams to deliver a seamless customer experience from enquiry through to delivery.

This position is initially a 12 month contract role 8am - 4pm Monday to Friday.

Some of the tasks:

• Support with client sales and showroom retail activities
• Resolve customer queries either face-to-face or via phone and email
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
• Interact with relevant internal departments to ensure overall customer satisfaction

Some of the skills required:

• Strong retail and customer service experience
• Ability to work collaboratively in a team environment
• High level written and verbal communication skills
• A curious mindset and a willingness to learn
• Proactive nature with a focus on problem solving to achieve an outcome

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

At Bullivants, we're leaders in lifting, rigging and safety solutions, supplying critical products and expertise to customers across mining, industrial and infrastructure sectors nationwide. Our success is built on knowledgeable people, strong customer relationships and a commitment to safety and service excellence. You'll become part of a high-performing team that values collaboration, continuous improvement and celebrating success together.