Customer Service Officer – Showroom & Field Support

Smartrecruiters, Inc.; Newcastle; Hybrid; AUD 55,000 - 65,000; Full time

Job summary

Bullivants Newcastle is seeking a Customer Service Officer to support direct customer sales and service. This onsite role involves face-to-face interactions with customers and coordination with the internal sales team to resolve queries and ensure timely deliveries.

You will handle showroom activities, respond to enquiries by phone and email, and work with other departments to maximise customer satisfaction. A safety-conscious team environment awaits.

Qualifications

• Experience in customer service roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work with multiple stakeholders to resolve issues.

Responsibilities

• Support client sales and showroom retail activities
• Resolve customer queries face-to-face or via phone and email
• Support ordering to ensure delivery timelines are met, including overdue deliveries
• Interact with internal departments to ensure overall customer satisfaction

Skills

Communication skills

Team collaboration

Proactive problem solving

Curious mindset

Willingness to learn

Written and verbal communication

Job description

Bullivants Newcastle is seeking a Customer Service Officer to support direct customer sales and service. This onsite role involves face-to-face interactions with customers and coordination with the internal sales team to resolve queries and ensure timely deliveries.

You will handle showroom activities, respond to enquiries by phone and email, and work with other departments to maximise customer satisfaction. A safety-conscious team environment awaits.