Customer Service Officer | Community Bank Rochester & Elmore | VIC

Bendigobank; Rochester; Sur place; AUD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health and wellbeing support

Corporate university BEN U

Flexible policies

Résumé du poste

Bendigo Bank is seeking a Customer Service Officer in Rochester, VIC. This 12-month, full-time fixed-term contract puts you in the driver’s seat of service delivery, helping customers achieve their banking goals and guiding them through transactions and online platforms.

You’ll welcome opportunities to educate customers about our products, build connections in the community, and participate in on-the-job training and external development to advance your career while contributing to the branch’s

Qualifications

• Deliver exceptional customer service with targets.
• Communicate with customers face-to-face and over the phone.
• Understand what makes Bendigo Bank different.
• Commit to ongoing learning and development.

Responsabilités

• Assist customers with transactions and explain online banking options.
• Identify needs and recommend Bendigo Bank products and services.
• Support customers with digital literacy and online platforms.
• Process transactions and manage cash with risk awareness.

Connaissances

Customer service

Communication skills

Attention to detail

Cash handling

Banking knowledge

Description du poste

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’llmake your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change.You’llsupport our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigatingqueriesorassistingwith paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, andwe’llhelp you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, givingbackand making our communities a better place… while having some fun along the way!

This is a 12-month, full-time fixed term contract located inRochester, Elmore & Lockington.

Whatyou’llbring to the role

To succeed in this role,you’llconsistently deliver exceptional customer service.We’dlove you to have:

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure,accuratetransactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration -mateshipis crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

Our Community Bankingmodel

Community Bankingoperateson a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, whyworkwith us?

• Wantbigimpact that matters?Here,you’llknow your work directlybenefitsthe customers and communities we all serve.
• Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.
• Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.

You’llalso get access toa great rangeof benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’to takeyour learning to the next level.

We’remakingbetter,bigger. Andwe’llget there with you.

Thinkyou’reour newest customer service expert? Now’s the time to set your sights even higher –onthe future you and the future career you deserve.

If you're already part of Bendigo Bank (including Community Banks), you'll need to apply through People Hub to submit a valid application. We’re keen to support you with the next step in your career.

Please note – after submitting your application, you will receive an email within one business day to complete a Pymetrics online gaming assessment. If you don't see the email in your inbox, please check your junk folder.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.