Impactful Order Management Specialist (Hybrid AU/NZ)

Abb Australia; Melbourne; Ibrido; AUD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

ABB is seeking an Order Management Specialist to support our Australia and New Zealand Electrification Products business. You’ll own customer orders, claims, and service requests, partnering with cross-functional teams to deliver excellent customer experiences and drive process improvements.

The role emphasizes curiosity, tech-savviness, and continuous improvement, with a hybrid work model in Australia. Early-career professionals and graduates are encouraged to apply.

Competenze

• Experience in customer operations or order management in a technical/industrial/B2B environment.
• Strong focus on customer outcomes and service excellence.
• Experience with ERP systems (SAP) and MS Excel; exposure to Power BI.
• Good communication and stakeholder management across cross-functional teams.

Mansioni

• Act as liaison between customers and internal teams to ensure exceptional customer experience.
• Manage orders and requests with accuracy through the order lifecycle.
• Own issue resolution and claims management with cross-functional collaboration.
• Analyze processes and systems to identify simplifications and automation opportunities.
• Lead continuous improvement initiatives in order management workflows and systems.
• Collaborate with stakeholders on system improvements and upgrades.
• Use data to identify trends and support decision making.
• Maintain accurate records and reporting to improve performance and satisfaction.
• Foster culture of innovation and teamwork.

Conoscenze

Customer focus

ERP systems (SAP)

Excel

Power BI

Salesforce

Stakeholder management

Process improvement

Strumenti

SAP

Excel

Power BI

Salesforce

Descrizione del lavoro

ABB is seeking an Order Management Specialist to support our Australia and New Zealand Electrification Products business. You’ll own customer orders, claims, and service requests, partnering with cross-functional teams to deliver excellent customer experiences and drive process improvements.

The role emphasizes curiosity, tech-savviness, and continuous improvement, with a hybrid work model in Australia. Early-career professionals and graduates are encouraged to apply.