Customer Engagement Partner

Ampcontrol; Melbourne; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Salary packaging options

Purchased leave

Discounted private health insurance

Wellbeing programs

Education assistance and career dev

Job summary

Ampcontrol in Ringwood is seeking a Customer Engagement Partner for a short-term contract to support customers and internal stakeholders, delivering outstanding service and seamless order fulfilment. You will be the first point of contact across multiple channels, coordinate orders, repairs and service requests, and maintain accurate customer data across systems.

Working closely with sales, operations and technical teams, you will expedite enquiries, manage quotations, onboarding, and ensure

Qualifications

• Experience in customer service or order management.
• Strong communication and relationship-building skills.
• Organised with ability to manage multiple priorities.
• Attention to detail and data accuracy.
• Proactive, solutions-focused approach to enquiries.
• Comfort working with multiple systems and stakeholders.

Responsibilities

• Handle customer enquiries via phone, email and service line.
• Prepare and process standard quotations.
• Coordinate orders, repairs and service requests.
• Assist onboarding and maintain customer records.
• Liaise with internal teams to ensure timely fulfilment.
• Track requests through to resolution and escalate as needed.
• Provide admin support and maintain data/documents across systems.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Proactive problem solving

Systems literacy

Stakeholder collaboration

Tools

CRM systems

Job description

At Ampcontrol, we are empowering the transition to a more sustainable future through innovative electrical, engineering and technology solutions. We are currently seeking a Customer Engagement Partner to join our Ringwood Operations team on a short-term contract, supporting customers and internal stakeholders to deliver outstanding service and seamless order fulfilment.

The Opportunity

Reporting to the Customer Service Manager, you will be the first point of contact for customer enquiries and requests, playing a critical role in delivering a positive customer experience. You will manage customer interactions across multiple channels, coordinate order processing activities, support repairs and service requests, and ensure customer information is accurately maintained across business systems.

Working closely with customers, service teams, sales, operations and technical stakeholders, you will help keep projects and orders moving efficiently while resolving routine enquiries and escalating more complex matters when required.

Key Responsibilities

• Manage customer enquiries via phone, email and the 1300 service line
• Prepare and process standard product quotations
• Coordinate customer purchase orders, repairs and service requests
• Support customer onboarding activities and maintain customer records
• Liaise with internal teams to ensure timely order fulfilment and service delivery
• Monitor and track customer requests through to resolution
• Provide administrative support to customer service operations
• Maintain accurate data and documentation across relevant business systems
• Escalate complex technical, commercial or non-routine matters as required

About you

To be successful in this role, you will bring:

• Previous experience in customer service, customer support, sales support or order management
• Strong communication and relationship-building skills
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and strong administrative capabilities
• A proactive, solutions-focused approach to customer enquiries
• Confidence working across multiple systems and managing customer data
• The ability to collaborate effectively with a wide range of stakeholders

Employee Benefits

At Ampcontrol, we believe great work deserves great rewards. When you join us, you'll have access to a range of benefits designed to support your wellbeing, lifestyle, and professional growth, including:

• Flexible work arrangements.
• Paid parental leave.
• Salary packaging options.
• Purchased leave for greater work-life balance.
• Discounted private health insurance.
• Wellbeing programs and employee discounts.
• Education assistance and career development support.

Why Ampcontrol?

Join a recognised leader in electrical and energy solutions and be part of a collaborative team that's helping power a sustainable future. Based at our Ringwood Operations facility, this short-term contract offers the opportunity to work with a diverse range of customers and stakeholders while making an immediate impact within a respected and innovative Australian business.

If you're passionate about delivering exceptional customer service and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.