Customer Experience Operator - Consultant Support

Nutrimetics; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts on product range

Modern office with undercover parking

Inclusive and supportive work culture

Job summary

Nutrimetics Australia is seeking a Customer Service Operator to support consultants across Australia and New Zealand. You will handle calls, emails, and online chats, providing accurate information on accounts, orders, and promotions to ensure a positive consultant experience.

Reporting to the Customer Service Manager, you will contribute to a tight-knit team, maintain up-to-date knowledge of promotions, and assist with administrative tasks that keep the CSC running smoothly.

Qualifications

• Minimum 3 years in client-facing customer service.
• Experience handling accounts, orders, and inquiries.
• Able to navigate multiple internal systems.
• Strong time management and attention to detail.

Responsibilities

• Respond to customer inquiries by phone, email, and chat.
• Process orders, accounts, returns, promotions and incentives.
• Maintain knowledge of current promotions and training.
• Provide administrative support to the wider team.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Education

HSC or equivalent

Tools

CRM systems

Job description

Nutrimetics Australia is seeking a Customer Service Operator to support consultants across Australia and New Zealand. You will handle calls, emails, and online chats, providing accurate information on accounts, orders, and promotions to ensure a positive consultant experience.

Reporting to the Customer Service Manager, you will contribute to a tight-knit team, maintain up-to-date knowledge of promotions, and assist with administrative tasks that keep the CSC running smoothly.