Customer Service & Admin Assistant (Casual – Wfh, Melbourne Based)

Remote Freelance; Canberra; Remote; AUD 42,000 - 54,000; Full time

Job summary

AMA Collision Phillip, part of the AMA Group, is recruiting a Customer Service Officer to join our Phillip team. You will be the first point of contact for customers, delivering courteous service as our workshops handle collisions and part supply.

We value reliability, the ability to work in a fast-paced environment, and a positive attitude toward helping customers with their vehicle repair needs. Flexible hours and a friendly team await.

Qualifications

• You are focused on providing outstanding customer service.
• You are comfortable working alone as well as within a team.
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• Be willing to learn and promote our wide range of products and specials.
• The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Responsibilities

• As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our guests. This is a fast-paced job where being able to multi-task and manage your time is essential.
• We’re looking for a passionate and focused Customer Service Officer to join our team at AMA Collision Phillip.
• As the first point of contact for all customers, you will play a crucial role in shaping their experience.

Skills

Customer service

Multitasking

Teamwork

Time management

Physical stamina

Job description

Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills You are focused on providing outstanding customer service You are comfortable working alone as well as within a team You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching. You have the availability to work flexible hours (including late nights, early mornings and weekends) Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements: The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

AMA Collision Phillip, part of the AMA Group is the leading provider in the Australian and New Zealand collision repair industry, offering a full spectrum of services—from collision repairs and parts supply to consumables and end-of-life vehicle recycling.

With over 140 locations and a dedicated team of 3,200+ professionals, we specialise in repairing vehicles across all severity levels—from fast turnaround repairs on drivable vehicles to complex and prestige repairs. Our services support insured, private, and commercial customers alike.

The Opportunity

We're looking for a passionate and focused Customer Service Officer to join our team at AMA Collision Phillip

As the first point of contact for all customers, you will play a crucial role in shaping their experience.