Customer Experience & Logistics Coordinator

Titan Containers Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Titan Containers Pty Ltd at Luscombe depot on the Gold Coast is seeking a customer-focused professional who blends sales support with logistics coordination to deliver outstanding service. Based on-site at Luscombe, you will work with the depot manager and national sales teams to manage contracts, bookings and customer accounts, coordinate deliveries and events, and keep internal systems up to date.

This full-time role offers a competitive salary and a discretionary annual bonus for helping the

Qualifications

• Experience in customer service or sales support.
• Ability to coordinate contracts, bookings and accounts.
• Strong relationship-building skills.
• Proactive problem solving and process improvement.
• Current unrestricted Australian driver’s licence.

Responsibilities

• Provide an amazing customer experience.
• Manage contracts, bookings and customer accounts.
• Coordinate deliveries, collections and transport.
• Build relationships with customers.
• Support self-storage operations and customers.
• Coordinate customer projects and events.
• Keep HubSpot CRM and internal systems up to date.
• Support reporting, stock coordination and business development.
• Collaborate with sales, depot, transport and accounts teams.
• Identify better ways to improve processes.

Skills

Customer service

Sales support

Account coordination

Logistics

Transport coordination

HubSpot CRM

Tools

HubSpot CRM

Job description

Titan Containers Pty Ltd at Luscombe depot on the Gold Coast is seeking a customer-focused professional who blends sales support with logistics coordination to deliver outstanding service. Based on-site at Luscombe, you will work with the depot manager and national sales teams to manage contracts, bookings and customer accounts, coordinate deliveries and events, and keep internal systems up to date.

This full-time role offers a competitive salary and a discretionary annual bonus for helping the