Customer Experience Leader — Store Ops & Coaching

Footlocker; City of Maribyrnong; On-site; AUD 60,000 - 80,000; Full time

Job summary

Footlocker is seeking a Store Leader to guide a product and customer experience-driven team in a dynamic retail environment. You will oversee store operations, training, and asset protection in the absence of the Store Manager, driving sales and maximizing profits for the site.

The role emphasizes coaching, product knowledge, and collaboration with sales staff to deliver an elevated customer experience across omni-channel touchpoints.

Qualifications

• Demonstrated leadership in a customer-facing sales setting (1+ year).
• Confident engaging customers to deliver elevated experience.
• Motivated to achieve great results through enthusiasm for athletic products.
• Resourceful in adapting to changing omni-channel retail demands.
• Initiates tasks without supervision.
• Strong analytical skills including problem analysis, decision making, and financial awareness.
• High ethics, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coach and motivate the team to drive sales and deliver exceptional customer service.
• Ensure high customer satisfaction through product knowledge and teamwork.
• Meet sales, customer experience, merchandising, visual, and operational expectations.
• Act as a bridge between customers, sales associates and store leadership.
• Learn and share product trends to fit customer needs and boost conversions.
• Maintain up-to-date product knowledge and stay ahead of trends.
• Contribute to a positive and inclusive work environment.

Job description

Footlocker is seeking a Store Leader to guide a product and customer experience-driven team in a dynamic retail environment. You will oversee store operations, training, and asset protection in the absence of the Store Manager, driving sales and maximizing profits for the site.

The role emphasizes coaching, product knowledge, and collaboration with sales staff to deliver an elevated customer experience across omni-channel touchpoints.