Customer Experience Leader: Auto Glass & Accessories Sales

O'Brien; Darwin; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Learning & development

Incentives

Supportive team

Uniform provided

Career progression

Job summary

O’Brien Glass in Darwin is seeking a Customer Experience Leader to drive face-to-face service and sales at our Berrimah Service Centre. You will lead the customer service team, oversee vehicle accessory sales, and support the Service Centre Manager to ensure a first-class customer experience.

This full-time role offers Monday–Friday plus occasional Saturdays with overtime, monthly pay cycle, and opportunities for career growth within a national brand.

Qualifications

• Experience leading or managing teams in fast-paced settings.
• Proven ability to deliver first-class customer experiences.
• Sales experience with vehicle accessories is a plus.

Responsibilities

• Offer and upsell vehicle accessories to customers.
• Lead customer service and daily service centre operations.
• Deliver exceptional service to new and existing customers.
• Communicate lead times and job progress clearly.
• Conduct repair inspections and convert opportunities into sales.
• Raise job authorities and invoices in Service Centre systems.
• Support the Service Centre Manager with operational tasks.

Skills

People leadership

Customer experience

Sales

Communication

Time management

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

O’Brien Glass in Darwin is seeking a Customer Experience Leader to drive face-to-face service and sales at our Berrimah Service Centre. You will lead the customer service team, oversee vehicle accessory sales, and support the Service Centre Manager to ensure a first-class customer experience.

This full-time role offers Monday–Friday plus occasional Saturdays with overtime, monthly pay cycle, and opportunities for career growth within a national brand.