Customer Experience Lead – Live Chat & Support

Evt Limited; Bowen; On-site; AUD 42,000 - 56,000; Full time

Job summary

Evt Limited in Bowen, Australia seeks a proactive Customer Service Representative to be the first line of contact for customers via phone, email, and live chat. The role emphasizes friendly, professional communication in a fast-paced environment.

You will handle inquiries, gather information, and refer visitors to the right resources while maintaining high service standards and contributing to team goals.

Qualifications

• Very good computer and typing skills.
• Understand the value of research to inform visitors.
• Ability to multitask and maintain professional customer service.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails

Skills

Typing skills

Computer skills

Research skills

Multitasking

Customer service

Tools

Chat system

Job description

Evt Limited in Bowen, Australia seeks a proactive Customer Service Representative to be the first line of contact for customers via phone, email, and live chat. The role emphasizes friendly, professional communication in a fast-paced environment.

You will handle inquiries, gather information, and refer visitors to the right resources while maintaining high service standards and contributing to team goals.