Customer Success Consultant — Sales & Support

Aidacare Pty Ltd; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Comprehensive training program

Discounts on retail and services

Job summary

Aidacare Pty Ltd is seeking a Customer Service Consultant to provide frontline support via phone and email from Cardiff, NSW. You will handle inquiries, resolve issues, and help process orders while delivering a friendly first impression.

This entry to mid-level role emphasizes strong communication, adaptability in a fast-paced environment, and building positive customer relationships across Aidacare’s product range.

Qualifications

• Previous customer service experience preferred, but not essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to analyse situations and think critically to find solutions to customer issues.
• Excellent verbal and written communication skills.
• Ability to remain composed in a fast-paced work environment and under pressure.

Responsibilities

• Resolve customer issues and concerns in an efficient manner.
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Foster strong and positive relationships with customers to encourage loyalty and repeat business.
• Provide excellent customer service over the phone and on emails making a great first impression in every case.

Skills

Customer service

Communication skills

Problem solving

Record management

Multi-tasking

Job description

Aidacare Pty Ltd is seeking a Customer Service Consultant to provide frontline support via phone and email from Cardiff, NSW. You will handle inquiries, resolve issues, and help process orders while delivering a friendly first impression.

This entry to mid-level role emphasizes strong communication, adaptability in a fast-paced environment, and building positive customer relationships across Aidacare’s product range.