Client Experience & Communications Manager (Leave Cover)

Forsight Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

PBI Salary Packaging

Car Allowance

Innovative Culture

Diversity and Inclusion

Professional Growth

Collaborative Environment

Job summary

Forsight Australia is seeking a Client Experience and Communications Manager (Parental Leave Cover) to build strong relationships with clients, families and stakeholders through proactive communication and engaging events. You will shape internal and external communications, oversee marketing efforts, and drive client satisfaction and retention.

The role collaborates with Operations, Quality, Finance, and People & Culture teams to ensure service delivery and stakeholder engagement, while also

Qualifications

• High level proficiency in using a wide range of computer software and the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills.
• NDIS Worker Screening Check or willingness to obtain.

Responsibilities

• Manage client transitions and maintain relationships with new and existing clients and their families.
• Oversee marketing campaigns and attend networking events.
• Organise team and client events and manage merchandise.
• Triage complaints and coordinate feedback via surveys.
• Create and manage internal and external communications.
• Directly manage the Administration Coordinator and oversee basic vehicle and property maintenance.

Skills

Communication skills

MS Office

Proactivity and creativity

Attention to detail

Planning and execution

Team leadership

Education

Related field qualification

Tools

Microsoft Office Suite

Job description

Forsight Australia is seeking a Client Experience and Communications Manager (Parental Leave Cover) to build strong relationships with clients, families and stakeholders through proactive communication and engaging events. You will shape internal and external communications, oversee marketing efforts, and drive client satisfaction and retention.

The role collaborates with Operations, Quality, Finance, and People & Culture teams to ensure service delivery and stakeholder engagement, while also