Customer Experience & Equipment Coordinator

Coates; Emerald; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts and wellbeing

Purchased additional leave

Novated leasing

12 weeks Paid Parental Leave

Volunteering opportunities

Job summary

Coates Emerald is seeking a customer-focused professional to join our team in Emerald. This permanent role offers an above-market salary and a Monday to Friday schedule, based at our Emerald location.

You will deliver exceptional service to customers with equipment solutions, handling in-person, phone, and email inquiries, and you will coordinate hires, schedules, quotes, and invoicing, along with deliveries and transfers.

Qualifications

• Previous face-to-face customer service experience.
• Desire to provide amazing customer experience.
• Capability to learn and absorb technical information.

Responsibilities

• Address customer needs in person, by phone and email.
• Generate hire schedules, quotes, and invoicing.
• Coordinate equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs.
• Assist customers and colleagues in the yard with loading equipment when needed.
• Liaise with suppliers to support our customers.

Skills

Face-to-face customer service

Customer experience focus

Ability to learn technical information

Tools

MS Word

Excel

Outlook

Job description

Coates Emerald is seeking a customer-focused professional to join our team in Emerald. This permanent role offers an above-market salary and a Monday to Friday schedule, based at our Emerald location.

You will deliver exceptional service to customers with equipment solutions, handling in-person, phone, and email inquiries, and you will coordinate hires, schedules, quotes, and invoicing, along with deliveries and transfers.