Customer Service Coordinator

Coates; Emerald; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts and wellbeing

Purchased additional leave

Novated leasing

12 weeks Paid Parental Leave

Volunteering opportunities

Job summary

Coates Emerald is seeking a customer-focused professional to join our team in Emerald. This permanent role offers an above-market salary and a Monday to Friday schedule, based at our Emerald location.

You will deliver exceptional service to customers with equipment solutions, handling in-person, phone, and email inquiries, and you will coordinate hires, schedules, quotes, and invoicing, along with deliveries and transfers.

Qualifications

• Previous face-to-face customer service experience.
• Desire to provide amazing customer experience.
• Capability to learn and absorb technical information.

Responsibilities

• Address customer needs in person, by phone and email.
• Generate hire schedules, quotes, and invoicing.
• Coordinate equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs.
• Assist customers and colleagues in the yard with loading equipment when needed.
• Liaise with suppliers to support our customers.

Skills

Face-to-face customer service

Customer experience focus

Ability to learn technical information

Tools

MS Word

Excel

Outlook

Job description

The next step in your career starts here…

• Permanent Role - based at Coates Emerald
• Excellent above market salary on offer - Work Monday to Friday
• Enjoy a well establsi…

As the first point of contact for customers at our Emerald, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You’ll Enjoy Variety In Your Role Including

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
• You may also occasionally need to assist customers and colleagues in the yard with loading equipment
• Liaising with suppliers to support our customers

What You’ll Get In Return

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What You’ll Bring To The Role

• Previous face-to-face customer service experience
• A desire to provide amazing customer experience
• General computer skills (MS Word, Excel, Outlook)
• Capability to learn and absorb technical information

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.