Customer Experience Lead - Equipment Hire

Coates; Coffs Harbour; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career progression

Flexible working options

Employee discounts and wellbeing

Additional leave

Novated leasing

Paid parental leave

Volunteering opportunities

Job summary

Coates is seeking a friendly and proactive Customer Service Advisor at our Coffs Harbour branch to deliver outstanding service for equipment hire. You will be the first point of contact for customers and help coordinate hire solutions.

You’ll handle in-person, phone, and email inquiries, prepare schedules, quotes and invoices, and assist with loading equipment in the yard. Flexible work options and career progression are available.

Qualifications

• Face-to-face customer service experience.
• Desire to provide excellent customer experience.
• Ability to learn and absorb technical information.

Responsibilities

• Assist customers in person, by phone, and via email.
• Generate hire schedules, quotes, and invoices.
• Help with loading equipment in the yard when needed.
• Liaise with suppliers to support customers.

Skills

Customer service

Communication

Learn quickly

Job description

Coates is seeking a friendly and proactive Customer Service Advisor at our Coffs Harbour branch to deliver outstanding service for equipment hire. You will be the first point of contact for customers and help coordinate hire solutions.

You’ll handle in-person, phone, and email inquiries, prepare schedules, quotes and invoices, and assist with loading equipment in the yard. Flexible work options and career progression are available.