Customer Service Coordinator

Coates; Coffs Harbour; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career progression

Flexible working options

Employee discounts and wellbeing

Additional leave

Novated leasing

Paid parental leave

Volunteering opportunities

Job summary

Coates is seeking a friendly and proactive Customer Service Advisor at our Coffs Harbour branch to deliver outstanding service for equipment hire. You will be the first point of contact for customers and help coordinate hire solutions.

You’ll handle in-person, phone, and email inquiries, prepare schedules, quotes and invoices, and assist with loading equipment in the yard. Flexible work options and career progression are available.

Qualifications

• Face-to-face customer service experience.
• Desire to provide excellent customer experience.
• Ability to learn and absorb technical information.

Responsibilities

• Assist customers in person, by phone, and via email.
• Generate hire schedules, quotes, and invoices.
• Help with loading equipment in the yard when needed.
• Liaise with suppliers to support customers.

Skills

Customer service

Communication

Learn quickly

Job description

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The next step in your career starts here…

• Monday to Friday rotating roster (7.00 am to 3.00 pm / 9.00 am to 5.00 pm)
• Deliver exceptional customer service and hire solutions
• Build strong relationships in a fast-paced environment

As the first point of contact for customers at ourCoffs Harbour branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You’ll enjoy variety in your role including:

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• You may also occasionally need to assist customers and colleagues in the yard with loading equipment
• Liaising with suppliers to support our customers

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available - let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Previous face-to-face customer service experience
• A desire to provide amazing customer experience
• Capability to learn and absorb technical information

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.