Customer Experience Coordinator - SIL Bowline CCT/Corlette

Pathway Talent; Maitland City Council; On-site; AUD 82,524,000 - 103,155,000; Part time

Job summary

Pathway Talent is seeking a Customer Experience Coordinator for a Supported Independent Living service in the Port Stephens area. This permanent part-time role (72 hours per fortnight) operates under SCHADS Level 3 and focuses on building strong relationships and delivering quality customer support.

You will coordinate day-to-day support, engage with customers and stakeholders, and contribute to a positive, inclusive service where customer experience is central to decision-making.

Qualifications

• Experience in disability or community services.
• Strong customer-service and person-centred approach.
• Excellent communication and relationship-building skills.
• Confidence working autonomously and using initiative.
• Strong organisation and prioritisation skills.

Responsibilities

• Build strong, respectful relationships with customers and their support networks.
• Support customers to maintain choice, independence and control.
• Coordinate day-to-day customer support and respond to changing needs.
• Work collaboratively with colleagues, families and internal and external stakeholders.
• Support customers with community engagement, social activities and connection.
• Respond to customer concerns and identify practical solutions.
• Maintain accurate customer information, records and documentation.
• Contribute to continuous improvement and identify opportunities to enhance the customer experience.
• Balance competing priorities while ensuring customers receive responsive, quality support.

Skills

Customer service

Disability sector

Communication

Organisation

Job description

Customer Experience Coordinator - SIL Bowline CCT/Corlette

Pathway Talent is looking for a passionate and customer-focused Customer & Experience Coordinator to join a Supported Independent Living service in the Port Stephens area.

This is an opportunity to build meaningful relationships with customers, support greater independence and choice, and contribute to a welcoming and responsive service where the customer experience is at the heart of what we do.

About the opportunity

This is a permanent part-time role working 72 hours per fortnight, classified at SCHADS Level 3

As a Customer & Experience Coordinator, you’ll work closely with customers, colleagues and key stakeholders to coordinate quality support and create positive customer experiences.

You’ll be someone who can build trust, respond to changing needs, manage competing priorities and confidently problem-solve while keeping customers at the centre of decision-making.

What you'll do

• Build strong, respectful relationships with customers and their support networks.
• Support customers to maintain choice, independence and control.
• Coordinate day-to-day customer support and respond to changing needs.
• Work collaboratively with colleagues, families and internal and external stakeholders.
• Support customers with community engagement, social activities and connection.
• Respond to customer concerns and identify practical solutions.
• Maintain accurate customer information, records and documentation.
• Contribute to continuous improvement and identify opportunities to enhance the customer experience.
• Balance competing priorities while ensuring customers receive responsive, quality support.

What you'll bring

• Experience within disability, community services or a related environment.
• A strong customer-service and person-centred approach.
• Excellent communication and relationship-building skills.
• Confidence working autonomously and using initiative.
• Strong organisation and prioritisation skills.

  What you'll do

  • Build strong, respectful relationships with customers and their support networks.
  • Support customers to maintain choice, independence and control.
  • Coordinate day-to-day customer support and respond to changing needs.
  • Work collaboratively with colleagues, families and internal and external stakeholders.
  • Support customers with community engagement, social activities and connection.
  • Respond to customer concerns and identify practical solutions.
  • Maintain accurate customer information, records and documentation.
  • Contribute to continuous improvement and identify opportunities to enhance the customer experience.
  • Balance competing priorities while ensuring customers receive responsive, quality support.

  Checks and certifications

  The successful applicant must hold, or be willing and eligible to obtain before commencing:

  • NDIS Worker Check
  • National Police Check
  • Working with Children Check
  • Current First Aid and CPR
  • NDIS Worker Orientation Module
  • Current NSW Driver Licence
  • Full Australian working rights

  A safe and inclusive service

  Pathway Talent has a zero-tolerance approach to abuse and harm and is committed to the safety and wellbeing of children, young people, people with disability and the communities we serve.

  IMPORTANT: Pathway Talent is an equal opportunity employer, and our people represent the community which we serve. We invite all applicants to apply, including First Nations people and people from diverse social, cultural and gender backgrounds.

  Pathway Talent acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.