Support Worker - Ballina

Northcott; Alstonville; On-site; AUD 38,572 - 49,593; Part time

Benefits offered by this job

Exclusive Discounts & Benefits

Salary Packaging

Excellent Leave Entitlements for PPT

Perkbox

Accessibility & Wellbeing

Learning & Career Growth

Job summary

Northcott in New South Wales is seeking multiple Support Workers on a permanent part-time and casual basis to support customers across Ballina and Alstonville.

You will provide high-quality, person-centred care in supported accommodation and community services, helping customers build skills, maintain independence, and access community activities with respect and safety.

Qualifications

• Experience in disability support or community services is preferred.
• Ability to provide person-centred care in supported accommodation and community settings.
• Knowledge of manual handling and mobility aids is required.

Responsibilities

• Provide high-quality, person-centred support to customers.
• Assist with daily tasks, community access, and skills development.
• Support customers to maintain independence and wellbeing.
• Follow safety and medication protocols in line with duties.

Skills

Disability sector experience

Person-centred care

Manual handling

Medication administration

Wheelchair usage

Transport safety

Shift flexibility

Teamwork

Tools

Safety procedures

Job description

Be part of a team that empowers its people, supports career growth, and creates meaningful outcomes for customers - make an impact with Northcott.

About The Role:

We are currently seeking multiple Support Workers to join our dedicated team on a permanent part time & casual basis in the Northern Rivers region. These roles involve working across our supported accommodation and community services in Ballina and Alstonville, providing high‑quality, person‑centred support to our customers.

You will support customers to build skills and maintain independence by providing respectful, person-centred care, using safe manual handling techniques, assisting with daily tasks and community access, and fostering positive relationships that help them achieve their goals.

We welcome people from all backgrounds because we know that diverse experiences, abilities, languages, and cultures strengthen our team, enhance the support we provide to our customers, and make Northcott stronger.

At Northcott, we believe in looking after the people who drive our organisation. That’s why we offer a range of fantastic employee benefits designed to support your wellbeing, lifestyle, and career growth.

• Exclusive Discounts & Benefits – Enjoy discounted health insurance, gym memberships, motor services and more.
• Salary Packaging – Boost your take-home pay and save on tax with up to $15,900 annually. Enjoy the benefits of salary packaging—no matter where else you work.

Excellent Leave Entitlements for PPT roles – Enjoy generous annual leave, paid personal leave, and paid parental leave, supporting your wellbeing, work-life balance, and family commitments.

• Perkbox – Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Accessibility & Wellbeing – Inclusive workplace with support for employees with disability, including tailored adjustments, flexible work options and a Psychologically safe environment and various staff networks.
• Learning & Career Growth – Ongoing training, development, and opportunities to advance your career, with your contributions always valued.

About You: We are looking for someone who’s caring, adaptable, and ready to make a real difference every day. You don’t just see tasks — you see people, and you meet them where they are with empathy and respect.

Here’s what will help you shine in this role:

• A flexible approach to work — you are happy to work across various shifts, including mornings, afternoons, evenings, sleepovers and weekends.
• Minimum of 12 months’ disability sector experience. Applicants with lived experience of disability are strongly encouraged to apply and will be highly regarded.
• Experience supporting participants with complex care needs, including catheter care, bowel care, diabetes management, and acquired brain injury (ABI).
• Experience working in Supported Independent Living and providing personal care, including meal time management plans.
• Demonstrated experience in managing behaviours of concern, administering medication, and following medication management protocols.
• Sound knowledge and practical experience in manual handling, use of wheelchairs, and ensuring safe transport practices, including van safety.
• The ability to stay calm, think quickly, and provide steady, confident support — even when things get challenging.
• A positive attitude, strong team spirit, and a genuine passion for helping others achieve their goals.
• A short cover letter outlining your skills, experience and what interests you about this role.

We encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story

At Northcott, we believe everyone deserves the chance to live life their way. As a not-for-profit disability service provider, we support people with disability to explore new possibilities, reach their goals, and shape their own futures. Joining Northcott means becoming part of a passionate, purpose-driven team that grows together and celebrates every success — big or small.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email [e-mail].

Diversity and Inclusion Statement Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at [e-mail] We are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.