Customer Experience Coordinator - Community & SIL

Pathway Talent; Central Coast Council; On-site; AUD 60,000 - 66,000; Part time

Job summary

Pathway Talent is recruiting three Customer & Experience Coordinators to support the Central Coast region in NSW, Australia. Two roles are in Supported Independent Living and one in the community, all permanent part-time (72 hours per fortnight) at SCHADS Level 3.

You will coordinate quality, person-centred support, building trust with customers, families and stakeholders while ensuring customers remain at the centre of decisions about their support.

Qualifications

• Experience in disability or community services.
• Strong customer-service and person-centred approach.
• Excellent communication and relationship-building skills.
• Confidence working autonomously and using initiative.
• Strong organizational and prioritisation skills.
• Genuine commitment to helping people live independently.

Responsibilities

• Build strong, respectful relationships with customers and their support networks.
• Support customers to exercise choice, independence and control.
• Coordinate day-to-day customer support and respond to changing needs.
• Work collaboratively with colleagues, families and internal and external stakeholders.
• Support community participation, social connection and meaningful activities.
• Listen and respond to customer concerns and identify practical solutions.
• Maintain accurate customer information, records and documentation.
• Identify opportunities to continuously improve the customer experience.
• Manage competing priorities while ensuring customers receive responsive, quality support.
• Contribute to a positive, safe and person-centred service environment.

Skills

Disability experience

Customer service

Communication

Autonomy

Organization

Job description

Pathway Talent is recruiting three Customer & Experience Coordinators to support the Central Coast region in NSW, Australia. Two roles are in Supported Independent Living and one in the community, all permanent part-time (72 hours per fortnight) at SCHADS Level 3.

You will coordinate quality, person-centred support, building trust with customers, families and stakeholders while ensuring customers remain at the centre of decisions about their support.