Customer Experience Coordinator - Raymond Terrace

New Horizons Enterprises Limited; Newcastle-Maitland; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Access to salary packaging

Employee Assistance Program

Professional development opportunities

Flexible work arrangements

Long Service Leave and Parental Leave options

Job summary

A community support organization in Newcastle-Maitland is seeking a Customer Experience Coordinator to provide personalized support and enhance wellbeing. The ideal candidate will have a Certificate III or IV in Individual Support and strong digital literacy skills. This role offers flexible work arrangements and various benefits, promoting an inclusive workplace culture.

Qualifications

• Experience with person-centered support.
• Ability to maintain accurate customer records.
• Willingness to obtain relevant checks.

Responsibilities

• Provide support in daily living skills and community participation.
• Collaborate with customers and their support networks.
• Coordinate daily activities and support plans.

Skills

Strong digital literacy

Physical capacity to support customers

Valid NSW Driver’s License

Education

Certificate III or IV in Individual Support

Job description

Customer Experience Coordinator - Raymond Terrace

Join to apply for the Customer Experience Coordinator role at New Horizons Enterprises Limited.

We are a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you’ll play a key role in empowering individuals to achieve their goals and live more independently.

What You’ll Do

• Provide person-centered support across areas such as daily living skills, community participation, health and financial access, employment, education, and personal care.
• Collaborate with customers, their support networks, and the broader community to improve wellbeing and independence.
• Lead and support frontline staff, contributing to a positive and inclusive team culture.
• Coordinate daily activities and develop tailored support plans.
• Promote safe work practices and support change initiatives.
• Maintain accurate customer records and ensure confidentiality.
• Drive innovation to enhance the customer experience.

What You’ll Bring

• Certificate III or IV in Individual Support (or equivalent experience).
• Strong digital literacy, including Microsoft Office and reporting systems.
• Physical capacity to support customers (including lifting up to 10kg).
• Valid NSW Driver’s License (Class C).
• Willingness to obtain a Police Check, NSW Working With Children Check, and NDIS Worker Screening Check.

Why Join Us

At New Horizons, we offer a range of benefits to support your growth and wellbeing:

• Access to salary packaging for tax savings (as a not-for-profit organisation).
• Employee Assistance Program for counselling and support.
• Professional development, mentoring, and secondment opportunities.
• Flexible work arrangements.
• Long Service and Parental Leave options.
• A supportive and inclusive workplace culture.

How to Apply

To register your interest, please click “Apply Now” and provide a resume and cover letter outlining your suitability for the role.

New Horizons values diversity and encourages applications from people from all walks of life. We invite all applicants, including First Nations People and individuals from diverse social, cultural, and gender backgrounds, to apply. Due to the specific support needs of our customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants under the NSW Anti-Discrimination Act 1977 – Section 31.