Customer Experience Coordinator

Pathway Talent; Central Coast Council; On-site; AUD 60,000 - 66,000; Part time

Job summary

Pathway Talent is recruiting three Customer & Experience Coordinators to support the Central Coast region in NSW, Australia. Two roles are in Supported Independent Living and one in the community, all permanent part-time (72 hours per fortnight) at SCHADS Level 3.

You will coordinate quality, person-centred support, building trust with customers, families and stakeholders while ensuring customers remain at the centre of decisions about their support.

Qualifications

• Experience in disability or community services.
• Strong customer-service and person-centred approach.
• Excellent communication and relationship-building skills.
• Confidence working autonomously and using initiative.
• Strong organizational and prioritisation skills.
• Genuine commitment to helping people live independently.

Responsibilities

• Build strong, respectful relationships with customers and their support networks.
• Support customers to exercise choice, independence and control.
• Coordinate day-to-day customer support and respond to changing needs.
• Work collaboratively with colleagues, families and internal and external stakeholders.
• Support community participation, social connection and meaningful activities.
• Listen and respond to customer concerns and identify practical solutions.
• Maintain accurate customer information, records and documentation.
• Identify opportunities to continuously improve the customer experience.
• Manage competing priorities while ensuring customers receive responsive, quality support.
• Contribute to a positive, safe and person-centred service environment.

Skills

Disability experience

Customer service

Communication

Autonomy

Organization

Job description

Pathway Talent is recruiting three Customer & Experience Coordinators to join services across the Central Coast.

We have opportunities available across different service environments:

• 2 positions supporting customers within Supported Independent Living (SIL)
• 1 position supporting customers in the community

About the opportunity

These are permanent part-time positions, working 72 hours per fortnight and classified at SCHADS Level 3.

As a Customer Experience Coordinator, you’ll work closely with customers, colleagues, families and other key stakeholders to coordinate quality, person centred support.

Depending on the position, you may be supporting customers within a Supported Independent Living environment or working with customers to achieve their goals and stay connected within the community.

You’ll be someone who builds trust, communicates confidently and can respond to changing needs while balancing competing priorities. Most importantly, you’ll ensure customers remain at the centre of decisions about their support.

What you’ll do

• Build strong, respectful relationships with customers and their support networks
• Support customers to exercise choice, independence and control
• Coordinate day-to-day customer support and respond to changing needs
• Work collaboratively with colleagues, families and internal and external stakeholders
• Support community participation, social connection and meaningful activities
• Listen and respond to customer concerns and identify practical solutions
• Maintain accurate customer information, records and documentation
• Identify opportunities to continuously improve the customer experience
• Manage competing priorities while ensuring customers receive responsive, quality support
• Contribute to a positive, safe and person-centred service environment

What you’ll bring

You’ll be well suited to these opportunities if you have:

• Experience in disability, community services or a related environment
• A strong customer-service and person-centred approach
• Excellent communication and relationship-building skills
• Confidence working autonomously and using initiative
• Strong organisational and prioritisation skills
• A practical and solutions-focused approach to challenges
• The ability to collaborate effectively with customers, colleagues and stakeholders
• A genuine commitment to supporting people to live independently and achieve positive outcomes

Checks and requirements

• NDIS Worker Check
• National Police Check
• Working with Children Check
• Current First Aid and CPR
• NDIS Worker Orientation Module
• Current NSW Driver Licence
• Full Australian working rights

A safe and inclusive service

Pathway Talent has a zero-tolerance approach to abuse and harm and is committed to the safety and wellbeing of children, young people, people with disability and the communities we serve.

Pathway Talent is an equal opportunity employer, and our people represent the communities we serve. We welcome applications from First Nations people and people from diverse social, cultural and gender backgrounds.

Pathway Talent acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work.

Ready to make a difference?

Whether your experience is in Supported Independent Living or community-based support, if you’re passionate about building genuine relationships, championing customer choice and helping people achieve greater independence, we’d love to hear from you.

Please note that only shortlisted applicants will be contacted.