Customer Experience Coordinator

The Busy Group; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus incentive plans

3 extra annual leave days

Training budget

BUSY Benefits program

Employee Assistance Program (Sonder)

Job summary

The Busy Group is seeking a Customer Experience Coordinator in Emerald, VIC. You will act as the first point of contact, schedule appointments, support customer activities and maintain records to ensure smooth day-to-day operations for field staff.

You will also coordinate marketing materials, newsletters and community guides, while enjoying a dedicated training budget and a rewarding bonus structure through BUSY’s benefits program.

Qualifications

• Excellent verbal and written communication skills.
• High level of computer literacy.
• Ability to obtain a Blue Card and National Police Check with no outcomes.

Responsibilities

• First point of contact for customers, providing an engaging and professional service.
• Manage appointment scheduling, issue notifications and conduct reminder calls.
• Provide administrative support to customer activities (e.g., resume updates).
• Keep accurate and timely records and maintain databases.
• Coordinate and maintain marketing material distribution, newsletters and community guides.

Skills

Customer service

Interpersonal skills

Administration

Organisation

Event coordination

Scheduling

Job description

Our Customer Experience Coordinators ensure a positive first impression to all our clients. You will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of employment services programs through direct promotion, business development and event coordination. You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day-to-day activities of our field-based staff.

This role is full-time fixed term until 03 May 2027 based in Emerald.

You may ask what an everyday look like?

• First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
• Manage appointment scheduling, issue notifications and conduct reminder calls
• Provide administrative support to customer activities i.e., resume updates
• Keep accurate and timely records and maintain databases
• Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
• ACHIEVABLE and generous bonus incentive plans
• 3 additional paid annual leave days – Christmas Closure
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program - retail discounts and access to Fitness Passport
• Enjoy work that genuinely impacts lives
• Employee Assistance Program with Sonder Wellbeing App
• Work as part of a team whilst working autonomously with your clients!

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

A bit about you...

• Excellent verbal and written communication skills and able to adapt style to suit the audience
• High level of computer literacy
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.

Customer Experience Coordinator • Emerald, VIC, AU