Consultant

BUSY Ability; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

NFP Salary Packaging up to $15,900

Meal & entertainment card

Additional paid leave days

Career advancement pathways

Training budget for growth

BUSY Benefits program

Wellbeing program

Flexible day off (monthly)

Job summary

BUSY Ability on the Gold Coast is seeking an Employment Consultant to join the Ex-Offenders Program under Workforce Australia. You will manage a diverse client caseload, focus on retraining and upskilling, and build partnerships with local employers to create sustainable employment opportunities.

This full-time, fixed-term role is based in Southport, hours 8:30am to 5pm, Monday to Friday. The position includes benefits such as salary packaging, extra leave, professional development, and

Qualifications

• Demonstrated customer service experience.
• Digitally savvy with intermediate computer skills.
• Previous administration experience.
• Ability to work under pressure and meet KPI targets.
• Resilience and maturity in resolving complex client situations.

Responsibilities

• Manage a varied caseload of clients within Workforce Australia program.
• Forge partnerships with local employers to create opportunities.
• Support retraining and upskilling for clients to secure sustainable employment.
• Meet KPIs and contribute to program outcomes.

Skills

Customer service

Digital literacy

Administration experience

Resilience under pressure

KPI attainment

Tools

MS Office

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 50 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

Job Description

A bit about the role...

Working within a Workforce Australia specialist contract; Ex-Offenders Program as an Employment consultant means taking on the challenging yet fulfilling responsibility of assisting a diverse range of clients in securing sustainable meaningful employment. You'll manage a varied and active caseload, focusing on retraining and upskilling while forging partnerships with local employers to create opportunities. This role requires resilience, outstanding conflict resolution abilities, and a track record of meeting KPIs. If you're passionate about making a positive impact on individuals' lives and communities, this position is perfect for you!

This role is full time, fixed term until 30 June 2027 based in our Southport office. Working hours 8:30am-5pm Monday to Friday, in office.

• NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card!
• 3 additionalpaid annual leave days – Christmas closure
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program- Retaildiscounts and Fitness passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Programwith Sonder Wellbeing App
• Monthly, FLEXI Day off
• Work as part of a team whilst working autonomously with your clients!

Desired Skills and Experience

A bit about your experience…

• Demonstrated customer service experience
• Digitally savvy – intermediate computer skills
• Previous administration experience
• Ability to work under pressure and meet KPI’s
• Ability to resolve complex client situations with resilience and maturity
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply.