Service Coordinator - Coffs Harbour

Northcott; Coffs Harbour City Council; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary Packaging

Fitness Passport

Perkbox discount

Discounted insurance

5 Weeks Annual Leave

13 Days Sick Leave

Paid Maternity Leave

Job summary

Northcott is seeking a Service Coordinator in Coffs Harbour, NSW, full-time, to lead a local team and connect customers with high‑quality supports. You will mentor staff, coordinate rosters, and empower people with disability to live with dignity and independence, in line with the NDIS framework.

You’ll build relationships across families, support networks and community partners, driving service excellence and continuous improvement in a welcoming, inclusive environment.

Qualifications

• Leadership to guide a diverse service team within the NSW region.
• Commitment to person-centred supports and inclusive practice.
• Clear communication with customers, families and staff.

Responsibilities

• Coordinate supports and guide rosters to ensure consistent service delivery.
• Mentor staff and foster a positive, high-performance team culture.
• Build relationships with customers, families and stakeholders for outcomes.
• Ensure services align with the NDIS Quality and Safeguarding framework.

Skills

Leadership

Team mentoring

Communication

Disability sector knowledge

Tech-savvy

Tools

Scheduling software

Job description

Lead with Purpose. Empower Lives. Join Our Team as a Service Coordinator in Coffs Harbour.

We are looking for a passionate and experienced Service Coordinator to join our team in Coffs Harbour, NSW on a full-time basis. This is an exciting opportunity to bring your leadership skills, creativity, and people-focused approach to a rewarding role where you can make a genuine difference every day.

As a Service Coordinator, you will play a key role in connecting customers with high-quality support services while leading and mentoring a dedicated team. You will help empower people with disability to live with dignity, choice, and independence, ensuring services are tailored to individual needs and goals.

No two days are the same. You will build strong relationships with customers, families, support networks, and community stakeholders across the Coffs Harbour region, working collaboratively to deliver positive outcomes. From supporting your team to solve challenges, driving service excellence, and helping customers make the most of their funding, you'll be at the forefront of creating meaningful and person-centred experiences.

We welcome people from all backgrounds because we know that diverse experiences, abilities, languages, and cultures strengthen our team, enhance the support we provide to our customers, and make Northcott stronger.

About The Role

As a Service Coordinator, you won’t just manage day-to-day operations, you’ll be part of a vibrant local team that keeps services running smoothly and people at the centre of every decision. You will be coordinating supports, guiding rosters, backing your staff and helping customers feel confident, connected and well supported, all in line with the NDIS Quality and Safeguarding Framework. You will work closely with the Service Manager and local team.

Every day, you will:

• Build lasting relationships with customers, families, and your team, ensuring everyone feels truly heard, valued, and connected.
• Inspire your team to tackle challenges and push boundaries, nurturing an environment where innovation and collaboration take centre stage.
• Champion person-centred solutions, guiding your team to create tailored support that unlocks every individual’s potential.
• Lead with heart and clarity in coaching, mentoring, and supporting your team’s growth and wellbeing.
• Drive operational excellence by managing resources and rosters for seamless, effective support every single day.
• Foster resilience and positivity, championing reflection and learning for continuous improvement.

At Northcott, we prioritise your well-being and success. Our team enjoys a wide range of benefits designed to support work-life balance, financial wellbeing, and personal growth:

• Salary Packaging – I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• Fitness & Discounts – I stay healthy with Fitness Passport and save through Perkbox and discounted insurance.
• Accessibility & Wellbeing – Inclusive workplace with support for employees with disability, including tailored adjustments, flexible work options and a Psychologically safe environment.
• 5 Weeks Annual Leave – I enjoy generous time off to recharge and maintain balance.
• 13 Days Sick Leave – I take the time I need to recover, with paid leave when unwell.
• Paid Maternity Leave – I feel supported through life’s key moments with 14 weeks of paid leave after 12 months.

Skills & Experience

This role is where your leadership helps shape welcoming, inclusive and high-quality services across the Coffs Harbour region. As a Service Coordinator, you will bring people together, encourage fresh ideas and keep the focus on what matters most - supporting customers to build independence, wellbeing and connection in their everyday lives.You will lead by example, building trust, confidence, and a culture of high performance within your team.

• You will champion fresh thinking, encouraging and empowering others to explore creative solutions that break down barriers and achieve remarkable outcomes.
• You will communicate with respect and courage, fostering understanding and unity aligned with our organisational values.
• You will focus your energy on what matters most, expertly balancing the needs of customers, your team, and the organisation to create lasting, positive results.
• Your deep understanding of the disability sector ensures you help design and nurture truly person-centred living environments.
• You will embrace technology and streamlined processes, ensuring seamless, high-quality service delivery every day.
• A short cover letter outlining your skills, experience and what interests you about this role.

We encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you:Our Story

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please [e-mail] .

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at [e-mail] are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.