Customer Experience Consultant

Karmo-Pty-Ltd; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

OTE up to $75,000++ per annum plus 1%?

Fully Maintained Vehicle + Fuel Card

8 Weeks of Employer Paid ParentalLeave

Family Vehicle Subscription Discount

Job summary

Karmo is Australia’s leading car subscription provider, currently seeking a Customer Experience Consultant in Brisbane to help customers find the right vehicle and enjoy a seamless journey.

You will guide customers through the subscription process, deliver standout service, and work with operations, sales, and delivery teams to ensure a smooth experience from onboarding to renewals. A passion for customer service and problem solving is essential.

Qualifications

• Experience delivering high-quality customer service with a genuine passion for helping people.
• Excellent communication and rapport-building across diverse customer interactions.
• Proficient with CRM systems and comfortable adopting new technology platforms.
• A current, valid Australian Driver’s Licence is a must.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Guide customers to the best vehicle subscription for their needs.
• Deliver outstanding service that drives loyalty and repeat business.
• Collaborate with the team to meet customer and business goals.
• Support customers throughout onboarding, renewals and returns.
• Collaborate with operations, sales and delivery teams to ensure a seamless experience.
• Handle customer feedback and resolve issues quickly and professionally.

Skills

Customer-centric service

Communication skills

Attention to detail

Problem solving

Australian Driver’s Licence

Tools

CRM systems

Job description

Are you passionate about helping people find the perfect car, hassle-free?

At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We’re on the lookout for a Customer Experience Consultant who’s passionate about helping customers find the right car and enjoy every step of their Karmo journey.

What You’ll Be Doing

• Guide customers to the best vehicle subscription for their needs.
• Deliver outstanding service that drives loyalty and repeat business.
• Work collaboratively with the team to meet customer and business goals.
• Support customers throughout their lifecycle from onboarding to renewals and returns.
• Collaborate with operations, sales and delivery teams to ensure a seamless experience.
• Handle customer feedback and resolve issues quickly and professionally.

What You’ll Bring

• Automotive experience in a dealership, rental, or customer-facing environment is desired but not essential.
• Extensive customer service experience with a genuine passion for helping people.
• Excellent communication skills, with the ability to build rapport and handle a variety of customer interactions professionally.
• Experience using multiple CRM systems and confidence navigating new technology platforms.
• A current, valid Australian Driver’s Licence is a must.
• Strong attention to detail and problem-solving skills.
• A positive attitude and drive to grow with an expanding business.

What's In It For You

• OTE (On Target Earnings) up to $75,000++ per annum plus super
• Monday to Friday | 08:30am till 5:00pm
• Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C's apply)
• 8 Weeks of Employer Paid Parental Leave
• Family Vehicle Subscription DiscountBe part of a growing, forward-thinking business in the automotive space

About The Company

Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs offering a smarter alternative to traditional car ownership.

You must have the relevant qualifications and experience to be considered for this position. Due to the high volume of applications, only shortlisted candidates will be contacted. Successful shortlisted applicants will be required to complete pre-employment checks, including a police check and medical assessment.

Karmo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect and provided with equal opportunities to succeed.