Car Subscription Experience Specialist

Karmo; Brisbane; Vor Ort; AUD 45.000 - 75.000; Vollzeit

Benefits dieser Stelle

OTE up to $75k

Fully Maintained Vehicle

Fuel Card

Toll Tag

8 Weeks Parental Leave

Family Vehicle Discount

Weekday schedule

Zusammenfassung

Karmo is Australia’s largest car subscription provider, seeking a Customer Experience Consultant in Brisbane to guide customers to the best vehicle subscriptions and deliver a seamless, stress-free experience. You will work with operations, sales and delivery teams to ensure onboarding, renewals and returns are smooth, while building loyalty through exceptional service.

The role emphasizes helping customers choose the right car and growing with a forward-thinking automotive business, with a

Qualifikationen

• Extensive customer service experience with a genuine passion for helping people.
• Excellent communication skills and rapport-building with customers across channels.
• Experience using multiple CRM systems and ability to navigate new platforms.

Aufgaben

• Guide customers to the best vehicle subscription for their needs.
• Deliver outstanding service that drives loyalty and repeat business.
• Collaborate with the team to meet customer and business goals.
• Support customers throughout onboarding, renewals and returns.
• Collaborate with operations, sales and delivery teams for a seamless experience.
• Handle customer feedback and resolve issues quickly and professionally.

Kenntnisse

Customer service

Communication

CRM software

Problem solving

Driver's license

Tools

CRM platforms

Jobbeschreibung

Karmo is Australia’s largest car subscription provider, seeking a Customer Experience Consultant in Brisbane to guide customers to the best vehicle subscriptions and deliver a seamless, stress-free experience. You will work with operations, sales and delivery teams to ensure onboarding, renewals and returns are smooth, while building loyalty through exceptional service.

The role emphasizes helping customers choose the right car and growing with a forward-thinking automotive business, with a