Customer Experience Consultant

Karmo; Brisbane; On-site; AUD 45,000 - 75,000; Full time

Benefits offered by this job

OTE up to $75k

Fully Maintained Vehicle

Fuel Card

Toll Tag

8 Weeks Parental Leave

Family Vehicle Discount

Weekday schedule

Job summary

Karmo is Australia’s largest car subscription provider, seeking a Customer Experience Consultant in Brisbane to guide customers to the best vehicle subscriptions and deliver a seamless, stress-free experience. You will work with operations, sales and delivery teams to ensure onboarding, renewals and returns are smooth, while building loyalty through exceptional service.

The role emphasizes helping customers choose the right car and growing with a forward-thinking automotive business, with a

Qualifications

• Extensive customer service experience with a genuine passion for helping people.
• Excellent communication skills and rapport-building with customers across channels.
• Experience using multiple CRM systems and ability to navigate new platforms.

Responsibilities

• Guide customers to the best vehicle subscription for their needs.
• Deliver outstanding service that drives loyalty and repeat business.
• Collaborate with the team to meet customer and business goals.
• Support customers throughout onboarding, renewals and returns.
• Collaborate with operations, sales and delivery teams for a seamless experience.
• Handle customer feedback and resolve issues quickly and professionally.

Skills

Customer service

Communication

CRM software

Problem solving

Driver's license

Tools

CRM platforms

Job description

Are you passionate about helping people find the perfect car, hassle-free?

At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We’re on the lookout for a Customer Experience Consultant who’s passionate about helping customers find the right car and enjoy every step of their Karmo journey.

What You’ll Be Doing

• Guide customers to the best vehicle subscription for their needs.
• Deliver outstanding service that drives loyalty and repeat business.
• Work collaboratively with the team to meet customer and business goals.
• Support customers throughout their lifecycle from onboarding to renewals and returns.
• Collaborate with operations, sales and delivery teams to ensure a seamless experience.
• Handle customer feedback and resolve issues quickly and professionally.

What You’ll Bring

• Automotive experience in a dealership, rental, or customer-facing environment is desired but not essential.
• Extensive customer service experience with a genuine passion for helping people.
• Excellent communication skills, with the ability to build rapport and handle a variety of customer interactions professionally.
• Experience using multiple CRM systems and confidence navigating new technology platforms.
• A current, valid Australian Driver’s Licence is a must.
• Strong attention to detail and problem-solving skills.
• A positive attitude and drive to grow with an expanding business.

What's In It For You

• OTE (On Target Earnings) up to $75,000++ per annum plus super
• Monday to Friday | 08:30am till 5:00pm
• Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C's apply)
• 8 Weeks of Employer Paid Parental Leave
• Family Vehicle Subscription Discount
• Be part of a growing, forward-thinking business in the automotive space

About The Company

Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs offering a smarter alternative to traditional car ownership.

Karmo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect and provided with equal opportunities to succeed.