Customer Experience Champion | Full-Time, NSW

Makibe Australia; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Makibe Australia Pty Ltd in Sydney's NSW region is seeking a dedicated Customer Service professional for a full-time position based at Smeaton Grange NSW 2567. You will support customers across phone, email and other channels, provide accurate product information and help process orders to ensure timely delivery.

The successful candidate will bring clear communication, strong organisational skills, and the ability to manage multiple tasks with a customer-focused approach, contributing to a

Qualifications

• Proven experience in a customer service or administrative support role.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Proficiency with Microsoft Office.
• Ability to prioritise and multitask effectively.
• Customer-focused approach with a commitment to delivering excellent service.
• Problem-solving skills and the ability to think creatively.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions and transactions.
• Process orders, quotes, returns, and other customer requests efficiently.
• Follow company procedures and policies to ensure consistency in service delivery.
• Collaborate with other team members to achieve departmental goals.

Skills

Customer service experience

Communication skills

Organisational skills

Multitasking

Customer-focused

Problem solving

Tools

Microsoft Office

Job description

Makibe Australia Pty Ltd in Sydney's NSW region is seeking a dedicated Customer Service professional for a full-time position based at Smeaton Grange NSW 2567. You will support customers across phone, email and other channels, provide accurate product information and help process orders to ensure timely delivery.

The successful candidate will bring clear communication, strong organisational skills, and the ability to manage multiple tasks with a customer-focused approach, contributing to a