Customer Experience Specialist

Bakers Maison Australia; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee Assistance Program

Career progression

Ongoing training

Job summary

Bakers Maison Australia Pty Ltd is seeking a Customer Experience Specialist to join our team in Revesby, NSW, on a full-time basis. You will bridge the gap between customers and the business, delivering exceptional service and building lasting relationships.

You will handle enquiries, manage records, assist with orders, and contribute to continuous improvement across the organisation. Ideal candidates will have proven customer service experience, excellent communication skills, and proficiency

Qualifications

• Experience in customer service, client administration and sales in a fast-paced environment.
• Strong communication skills, written and verbal.
• Excellent organisational and time management abilities.
• Experience using computer systems, Microsoft Office and SAP or other ERP systems.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and other channels.
• Manage and maintain accurate customer records in our systems.
• Process customer orders, requests, and transactions with precision.
• Resolve complaints and issues in a timely manner, escalating when necessary.
• Provide product and service information to support purchasing decisions.
• Follow up with customers to ensure satisfaction and gather feedback.
• Coordinate with internal teams to meet customer needs and maintain product knowledge.
• Document all customer interactions and maintain detailed records for QA.

Skills

Customer service

Communication skills

Data entry

ERP systems

Microsoft Office

Problem solving

Team player

Hospitality knowledge

Tools

SAP

Job description

Bakers Maison Australia Pty Ltd is seeking a Customer Experience Specialist to join our team on a full-time basis. Based in Revesby, NSW, this role is essential in delivering exceptional customer service and support to our clients. As a Customer Experience Specialist, you will be the bridge between our customers and our business, ensuring every interaction leaves a positive and lasting impression. This position plays a vital role in building strong customer relationships, resolving queries efficiently, and contributing to the overall success of our organisation through excellent service delivery.

What you’ll be doing

• Respond promptly and professionally to customer enquiries via phone, email, and other communication channels
• Manage and maintain accurate customer records and information within our systems
• Process customer orders, requests, and transactions with precision and attention to detail
• Resolve customer complaints and issues in a timely manner, escalating where necessary
• Provide product and service information to customers to support their purchasing decisions
• Follow up with customers to ensure satisfaction and gather feedback for continuous improvement
• Coordinate with internal teams to ensure customer needs are met effectivelyMaintain knowledge of company products, services, and policies to provide accurate information
• Document all customer interactions and maintain detailed records for quality assurance purposes

What we’re looking for

• Proven experience in customer service, client administration and telephone sales or a related role within a fast-paced environment
• Excellent communication skills, both written and verbal, with the ability to engage professionally with diverse customers
• Strong organisational and time management abilities with the capacity to handle multiple tasks simultaneously
• Experience in using computer systems, Microsoft Office applications and SAP or other ERP systems
• Attention to detail and accuracy in data entry and record keeping
• Problem-solving skills with the ability to find practical solutions to customer issues
• A positive attitude, patience, and genuine empathy towards customer needs
• Ability to work independently whilst also being a collaborative team member
• Knowledge of the hospitality or food service industry would be advantageous

What we offer

Bakers Maison Australia Pty Ltd is committed to creating a supportive and rewarding workplace for all employees. We offer competitive remuneration, an Employee Assistance Program, plus opportunities for professional development and career progression through ongoing training and support to enhance employees skills and experience.

About us

Bakers Maison Australia Pty Ltd is an established business dedicated to delivering quality products and exceptional service to our customers. We pride ourselves on maintaining high standards of customer care, product excellence, and operational efficiency. Our mission is to build lasting relationships with our clients through reliability, professionalism, and a genuine commitment to their satisfaction.