Customer Service Team Member – Hybrid Role & Growth

The Good Guys Group; Queensland; Hybrid; AUD 42,000 - 54,000; Full time

Benefits offered by this job

12 weeks parental leave

Hybrid working models

Employee Assistance Program (EAP)

Team member discounts

Job summary

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a high-quality customer experience. The role focuses on cash handling, stock accuracy, multi-channel fulfilment, and responding to customer queries in a fast-paced retail environment.

We offer hybrid working options for eligible roles, a strong training program, and generous employee benefits including discounts across the JB Hi-Fi Group and parental leave policies.

Qualifications

• Customer focus guiding all tasks.
• Ability to drive results under varying conditions.
• Willingness to reflect and learn from feedback.

Responsibilities

• Deliver effective store administration and cash handling.
• Manage multi-channel fulfilment and stock integrity.
• Handle telephone enquiries and promotional activity.
• Support inventory management and controllable expenses.
• Collaborate with team to deliver a positive store experience.
• Contribute to merchandising and in-store presentation.
• Develop sales skills and product knowledge via online platforms.

Skills

Customer Focus

Drives Results

Self-Aawareness

Job description

The Good Guys is seeking a Customer Service Team Member to support store operations and drive a high-quality customer experience. The role focuses on cash handling, stock accuracy, multi-channel fulfilment, and responding to customer queries in a fast-paced retail environment.

We offer hybrid working options for eligible roles, a strong training program, and generous employee benefits including discounts across the JB Hi-Fi Group and parental leave policies.