Customer Experience and Administration Officer - Aquanation

Maroondah City Council; Maroondah; On-site; AUD 60,000 - 70,000; Full time

Job summary

Maroondah City Council is seeking a Customer Experience and Administration Officer for Aquanation. The role provides high-quality customer service, handles guest inquiries, and supports administrative processes across leisure and aquatic venues.

The Administration Officer delivers high-level admin support, supports learning and development, finance, and cross-organisational tasks, and helps with staff onboarding and database maintenance. Pre-employment checks may apply.

Qualifications

• Provide high quality customer service to guests.
• Handle customer enquiries efficiently.
• Assist with administrative processes and data entry.

Responsibilities

• Deliver accurate facility information to guests and answer inquiries.
• Support learning and development, finance, and cross-organisational admin tasks.
• Assist with onboarding and database maintenance within the department.

Job description

Customer Experience and Administration Officer - Aquanation

• Location: Aquanation

Customer Experience and Administration Officer - Aquanation

• Ongoing Full time
• Location: Aquanation

Maroondah City Council has an exciting opportunity for a Customer Experience and Administration Officer.

You will work as part of the Customer Experience and Sales Team and provide high quality customer service in the delivery of accurate facility information to guests, handling of customer enquiries, and assist with the department’s administrative processes.

The Administration Officer is responsible for providing high level administrative support to the Leisure and Aquatic venues through undertaking a variety of administrative duties in relation to customer service, learning and development, finance, technical and cross organisational support.

The Administration Officer will also support the Customer Experience and Sales Coordinator in retail tasks, staff onboarding, and database maintenance

As part of our selection process you may be required to have pre-employment checks. (Psychometric Assessment, CrimCheck and Working with Children Check - Employee).

For further information please call Fallon Wise, Customer Experience and Sales Coordinator on 9294 4641.

Closing Date: Sunday 15 November 2026

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