Customer Service Officer - Aquatic Centres

Council Jobs; Sydney; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Training and professional development

Health and wellbeing programs

Free access to Council Aquatic Centres

Fitness Passport Program

Employee Assistance Program (EAP)

Job summary

Cumberland City Council is hiring a Casual Customer Service Officer for its Aquatic Centres. You will be the first point of contact for swim-centre enquiries and bookings, delivering friendly, efficient service across multiple locations.

Role requires WWCC, First Aid, strong communication and teamwork, and experience with leisure-management software. Casual loading plus 12% superannuation and weekend penalties apply.

Qualifications

• WWCC is required for this role.
• HLTAID011 Provide First Aid certification is required.
• Demonstrated ability to work within a team.
• Excellent communication and customer service skills.
• Strong time management and organisational ability.
• Experience dealing with customer enquiries and complaints.
• Experience using leisure management software.
• Experience in database management and report writing.

Responsibilities

• Deliver a quality customer experience and act as first point of contact for swim centre enquiries and bookings.
• Provide front-line customer service at multiple swim centres across the LGA.

Skills

Working with Children Check

First Aid

Teamwork

Communication

Time Management

Customer Enquiries

Leisure Software

Database & Reporting

Tools

Leisure management software

Job description

Located 20km west of Sydney on Dharug country, with a population of over 250,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

Located 20km west of Sydney on Dharug country, with a population of over 250,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

ABOUT THE OPPORTUNITY

Council’s Aquatic and Leisure department sits within the Assets, Capital and Facilities business unit that forms part of the City Services directorate that focuses on and is responsible for the beautification of the Cumberland LGA. Cumberland City Council owns and operates five (5) Aquatic and Leisure Centres across the LGA which provide aquatic, leisure and wellness programs and services to our community.

In contributing to the overarching vision, the Customer Service Officer – Aquatic Centres will deliver a quality customer experience and act as a first point of contact for all swim centre related enquiries and bookings.

The successful applicant will require:

• Current Working with Children Check (WWCC)
• Current HLTAID011 Provide First Aid
• Demonstrated ability to work within a team environment
• Excellent communication and customer service skills
• Strong time management and organisational ability
• Experience dealing with customer enquiries and complaints
• Experience using leisure management software
• Experience in database management and report writing

Download the position description herefor more information.

About this role:

• Casual positions
• Located at Council's Swim Centres, with occasional travel required across Council worksites, and may be required to work across any of Council’s work locations

Salary information:

The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 4 of the Cumberland Salary Structure with a salary range of $32.59 to $39.92 per hour (plus casual loading), plus 12% superannuation
• Weekend penalty ratesapply in accordance with the Local Government Award
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
• Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required.

WHAT WE CAN OFFER

• Training and professional development opportunities available to develop skills and grow your career
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process.

ENQUIRIES

ContactPeter Gluchowski, Business and Systems Coordinatoron8757 9465 or ***************@cumberland.nsw.gov.au for further information.

Closing date: 11:59pm, Thursday, 31 December 2026