Customer Experience & Admin Officer - Leisure & Aquatics

Maroondah City Council; Maroondah; On-site; AUD 60,000 - 70,000; Full time

Job summary

Maroondah City Council is seeking a Customer Experience and Administration Officer for Aquanation. The role provides high-quality customer service, handles guest inquiries, and supports administrative processes across leisure and aquatic venues.

The Administration Officer delivers high-level admin support, supports learning and development, finance, and cross-organisational tasks, and helps with staff onboarding and database maintenance. Pre-employment checks may apply.

Qualifications

• Provide high quality customer service to guests.
• Handle customer enquiries efficiently.
• Assist with administrative processes and data entry.

Responsibilities

• Deliver accurate facility information to guests and answer inquiries.
• Support learning and development, finance, and cross-organisational admin tasks.
• Assist with onboarding and database maintenance within the department.

Job description

Maroondah City Council is seeking a Customer Experience and Administration Officer for Aquanation. The role provides high-quality customer service, handles guest inquiries, and supports administrative processes across leisure and aquatic venues.

The Administration Officer delivers high-level admin support, supports learning and development, finance, and cross-organisational tasks, and helps with staff onboarding and database maintenance. Pre-employment checks may apply.