Customer Experience and Administration Officer - Aquanation

Maroondah City Council; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Maroondah City Council is seeking a Customer Experience and Administration Officer for Aquanation. This ongoing full-time role sits within the Customer Experience and Sales Team, delivering accurate facility information and handling guest enquiries.

You will support administrative processes across the department and assist with onboarding and cross-organisational tasks, contributing to high-standard customer service at Leisure and Aquatic venues.

Qualifications

• Customer service mindset and ability to handle enquiries.
• Ability to support administrative processes within a leisure and aquatic venue.

Responsibilities

• Provide high quality customer service and accurate facility information to guests.
• Handle customer enquiries and assist with department administrative processes.
• Provide high level administrative support to the Leisure and Aquatic venues including onboarding, learning and development, and cross-organisational support.

Job description

Customer Experience and Administration Officer - Aquanation

Customer Experience and Administration Officer - Aquanation

• Ongoing Full time
• Location: Aquanation

Maroondah City Council has an exciting opportunity for a Customer Experience and Administration Officer.

You will work as part of the Customer Experience and Sales Team and provide high quality customer service in the delivery of accurate facility information to guests, handling of customer enquiries, and assist with the department’s administrative processes.

The Administration Officer is responsible for providing high level administrative support to the Leisure and Aquatic venues through undertaking a variety of administrative duties in relation to customer service, learning and development, finance, technical and cross organisational support.

The Administration Officer will also support the Customer Experience and Sales Coordinator in retail tasks, staff onboarding, and database maintenance

As part of our selection process you may be required to have pre-employment checks. (Psychometric Assessment, CrimCheck and Working with Children Check - Employee).