Hybrid Superannuation Support Consultant - Member Care

Rubix Solutions; Sydney; Híbrido; AUD 60.000 - 78.000; Jornada completa

Descripción de la vacante

Rubix Solutions seeks a Customer Support Consultant for a Sydney CBD role in the superannuation sector. You will answer member inquiries, assist with account maintenance, and handle complaints with a focus on delivering a positive member experience.

The position requires 2+ years in superannuation customer service, strong phone communication, and proficiency with CRM systems. Flexible arrangement includes four days remote and one day in-office in Sydney.

Formación

• Experience in superannuation customer service or member support.
• Strong communication and customer service skills, especially over the phone.
• Proven ability to handle complaints and escalations.
• Attention to detail and capacity to manage high enquiry volumes.
• Proficient with CRM systems and multiple computer platforms.

Responsabilidades

• Respond to member enquiries related to superannuation and retirement.
• Assist with account maintenance, transactions and general requests.
• Manage complaints and resolve complex enquiries professionally.
• Provide accurate information while following policies and procedures.
• Identify member needs and refer to specialists as required.
• Maintain accurate records across internal systems.

Conocimientos

Customer service

Superannuation knowledge

CRM systems

Communication

Phone support

Herramientas

CRM platforms

Descripción del empleo

Rubix Solutions seeks a Customer Support Consultant for a Sydney CBD role in the superannuation sector. You will answer member inquiries, assist with account maintenance, and handle complaints with a focus on delivering a positive member experience.

The position requires 2+ years in superannuation customer service, strong phone communication, and proficiency with CRM systems. Flexible arrangement includes four days remote and one day in-office in Sydney.