Customer Experience Advisor – Banking & Smarter Options

Geelong Careers; Geelong; On-site; AUD 55,000 - 75,000; Full time

Job summary

National Australia Bank (NAB) is seeking a Customer Advisor for the Geelong West Branch to focus on delivering exceptional customer service and supporting customers with account opening, lending, and banking transactions. You’ll promote self-service and digital options to make banking simple, secure and accessible.

Join a customer-obsessed team that values inclusion and a strong attention to detail, ensuring every interaction is accurate and aligned with NAB's service standards.

Qualifications

• Passion for delivering quality customer experiences.
• Team player with a keen eye for detail ensuring accuracy.
• Customer-centric mindset and inclusion of diverse customers.

Responsibilities

• Be the first point of contact for customers at Geelong West Branch.
• Identify suitable products and services for customers (accounts, lending, banking transactions).
• Demonstrate self-service and digital options to simplify banking.

Skills

Customer service

Attention to detail

Team collaboration

Communication skills

Education

High school diploma or equivalent

Job description

National Australia Bank (NAB) is seeking a Customer Advisor for the Geelong West Branch to focus on delivering exceptional customer service and supporting customers with account opening, lending, and banking transactions. You’ll promote self-service and digital options to make banking simple, secure and accessible.

Join a customer-obsessed team that values inclusion and a strong attention to detail, ensuring every interaction is accurate and aligned with NAB's service standards.