Customer Advisor - Geelong, VIC

NAB; Geelong; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

NAB banking discounts

NAB Perks

Wellbeing programs

Parental leave

Job summary

NAB Geelong Branch is seeking a Banking Customer Advisor to provide friendly, professional service to customers visiting the branch. This part-time role focuses on everyday banking needs and building trusted relationships.

You’ll receive ongoing training, work with a collaborative team, and have the opportunity to develop valuable banking and customer-service skills while contributing to positive customer outcomes.

Qualifications

• Customer service experience and a genuine passion for helping customers
• Strong communication and active listening skills
• Empathy and the ability to understand customer needs
• Problem-solving skills and confidence handling enquiries
• Attention to detail and accuracy
• Collaborative approach and willingness to learn
• Banking experience is not required; NAB provides training

Responsibilities

• Be the first point of contact for customers visiting the Geelong Branch
• Deliver exceptional customer service across a range of banking inquiries
• Support customers with account opening, everyday banking transactions and lending conversations
• Identify appropriate products and services that meet customer needs
• Educate customers on NAB's digital and self-service options
• Collaborate with colleagues to achieve positive customer outcomes
• Maintain compliance, risk awareness and accuracy

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Attention to detail

Teamwork

Job description

Banking Customer Advisor
Part-time | Geelong Branch

Monday to Thursday 9:15am - 4:15pm & Friday 9:15am - 5:15pm

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll be the first point of contact for customers visiting our Geelong Branch, helping them with everyday banking needs while building trusted relationships and creating positive experiences.

Start your banking career with NAB in a part-time Customer Advisor role where you’ll receive ongoing training, develop valuable banking and customer service skills, and build a career with one of Australia’s leading financial institutions.

Is this role right for you?

We're looking for people who demonstrate:

• Customer service experience and a genuine passion for helping customers
• Strong communication and active listening skills
• Empathy and the ability to understand customer needs
• Problem-solving skills and confidence working through customer enquiries
• Attention to detail and accuracy
• A collaborative approach and willingness to learn

Banking experience is not required. We provide training and support needed to help you succeed.

Why join NAB?

Career growth and development

• Structured onboarding and training
• Ongoing coaching and development
• Career progression opportunities across NAB
• Opportunity to build long-term banking and financial services experience

Meaningful customer impact

Every day you’ll help customers make informed financial decisions, access banking services, and gain confidence using NAB’s digital banking tools.

Benefits and wellbeing

• Discounts on NAB banking and financial products
• Competitive rates and reduced fees on home loans, credit cards and insurance
• NAB Perks with discounts across travel, fitness, technology and entertainment
• Wellbeing programs and support services
• Additional leave benefits including parental leave, volunteer leave, religious leave and special leave

What you’ll be doing

As a Customer Advisor you will:

• Be the first point of contact for customers visiting the Geelong Branch
• Deliver exceptional customer service across a range of banking enquiries
• Support customers with account opening, everyday banking transactions and lending conversations
• Identify appropriate products and services that align with customer needs
• Educate customers on NAB's digital and self-service banking options
• Work collaboratively with colleagues to achieve positive customer outcomes
• Maintain a strong focus on compliance, risk awareness and operational accuracy

Essential skills and competencies

To be successful in this role, you’ll demonstrate:

• Customer service mindset
• Empathy and relationship-building skills
• Active listening
• Problem solving
• Resilience and adaptability
• Attention to detail
• Confidence learning new systems and technology
• Compliance and risk awareness
• Teamwork and collaboration

Working hours

This is a part-time position based in our Geelong Branch.

Hours: Monday to Thursday 9:15am - 4:15pm & Friday 9:15am - 5:15pm.

A diverse and inclusive workplace works better for everyone

At NAB, we know that when our colleagues feel valued and respected, our customers benefit too. We’re committed to creating an inclusive workplace where everyone feels supported to bring their authentic self to work.

For information about accessibility and alternative application methods, visit: https://www.nab.com.au/about-us/careers/apply-for-job

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.