Customer Advisor - Banking & Smarter Solutions

NAB; Warrnambool; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Banking discounts

NAB Perks

Career development opportunities

Job summary

NAB Geelong West Branch is seeking a Customer Advisor to deliver exceptional service, build customer relationships, and support daily banking transactions. You will be the first touchpoint for customers and help them navigate product options and digital banking tools.

Join the team in a full-time role with a focus on accuracy, customer-centric service, and inclusive engagement across a diverse customer base.

Qualifications

• Experience in customer service, ideally in banking or retail.
• Ability to identify suitable products and services for customers.
• Commitment to accuracy and efficiency in processing transactions.

Responsibilities

• Be the first point of contact for NAB Geelong West Branch customers.
• Identify the most suitable products and services for customers, such as account opening and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Job description

NAB Geelong West Branch is seeking a Customer Advisor to deliver exceptional service, build customer relationships, and support daily banking transactions. You will be the first touchpoint for customers and help them navigate product options and digital banking tools.

Join the team in a full-time role with a focus on accuracy, customer-centric service, and inclusive engagement across a diverse customer base.