Customer Experience Advisor - Banking Branches

Sercanto; Campbelltown; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Banking discounts

Travel & fitness benefits

Parental leave

Job summary

NAB in Campbelltown is seeking a Branch Customer Advisor to deliver a seamless, customer-centric banking experience at local branches. You’ll be the first contact for customers, helping with accounts, transactions and product referrals.

This role requires a detail-oriented team player who can explain Smarter Banking options and assist customers across Bowral and Narellan when required. Mobility and a valid driver’s license are helpful.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s branches by being the first point of contact for customers, putting them at the centre of everything you do.
• Identify the most suitable products and services for customers, like account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer service

Detail oriented

Team player

Communication skills

Job description

NAB in Campbelltown is seeking a Branch Customer Advisor to deliver a seamless, customer-centric banking experience at local branches. You’ll be the first contact for customers, helping with accounts, transactions and product referrals.

This role requires a detail-oriented team player who can explain Smarter Banking options and assist customers across Bowral and Narellan when required. Mobility and a valid driver’s license are helpful.