Customer Experience Advisor – Banking (Armidale)

NAB; Bourke; On-site; AUD 52,000 - 70,000; Full time

Job summary

NAB Armidale is seeking a Branch Customer Advisor to deliver tailored customer experiences across our Hills Region branches. You’ll be the first point of contact for customers, helping with everyday banking needs and providing a warm, efficient service framework.

You’ll guide customers to the best products and services—account openings, lending, and banking transactions—while showcasing self-service and digital options to keep banking simple, secure and accessible.

Responsibilities

• Support NAB’s Hills Region Branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Job description

NAB Armidale is seeking a Branch Customer Advisor to deliver tailored customer experiences across our Hills Region branches. You’ll be the first point of contact for customers, helping with everyday banking needs and providing a warm, efficient service framework.

You’ll guide customers to the best products and services—account openings, lending, and banking transactions—while showcasing self-service and digital options to keep banking simple, secure and accessible.