Customer Enquiries Specialist — Flexible, Training‑Driven Support

NBN Co; Gold Coast City; Presencial; AUD 55.000 - 65.000; Jornada completa

Descripción de la vacante

NBN Co on the Gold Coast is seeking a Customer Enquiries Consultant to join our Customer Service Team. In this role you will be the first point of contact for external enquiries, delivering high-quality service across the customer lifecycle and helping resolve issues with empathy.

You will manage your own workload, meet performance targets, and contribute to continuous improvement in a dynamic, policy‑driven, safety‑minded environment.

Formación

• Experience in customer service, especially in service recovery and escalations.
• Strong problem-solving, self-management and communication skills.
• Proficiency with Microsoft Office and CRM systems.
• Ability to multitask in a fast-paced environment.
• Commitment to workplace safety and adherence to company policies.

Responsabilidades

• Deliver high-quality customer service as part of the Customer Service Team.
• Handle external enquiries via phone and email.
• Manage your own workload and meet performance targets.
• Contribute to continuous improvement in a dynamic, customer-focused environment.

Conocimientos

Customer service

Problem-solving

Self-management

Communication skills

Multitasking

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

NBN Co on the Gold Coast is seeking a Customer Enquiries Consultant to join our Customer Service Team. In this role you will be the first point of contact for external enquiries, delivering high-quality service across the customer lifecycle and helping resolve issues with empathy.

You will manage your own workload, meet performance targets, and contribute to continuous improvement in a dynamic, policy‑driven, safety‑minded environment.