Customer Care Specialist — Growth, Flexible Work & Training

NTI Limited; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On the job training

Discounts across retailers

Flexible working after probation

Job summary

NTI Limited in Brisbane is seeking a Customer Service Officer for a 12-month fixed term. You will support customers with varied needs from a direct product range, delivering proactive, friendly service in a busy environment.

The role emphasizes teamwork, learning, and achieving targets, with a focus on building trust via clear phone communication. The team values collaboration, ongoing development, and resilience, offering on-the-job training, access to discounts, and flexibility after

Qualifications

• Excellent communication and interpersonal skills with an engaging phone manner.
• Strong desire to work in a high performing team and learn ongoing development.
• Passion for achieving and exceeding targets with self-management and problem solving.
• Emotional resilience in a dynamic customer service environment.

Responsibilities

• Support customers and their individual needs from a diverse product range.
• Deliver proactive, customer-focused service and build trust with callers.
• Contribute to team performance and maintain strong relationships with customers.

Skills

Communication skills

Interpersonal skills

Phone manner

Team work

Learning & development

Goal orientation

Self-management

Problem solving

Emotional resilience

Job description

NTI Limited in Brisbane is seeking a Customer Service Officer for a 12-month fixed term. You will support customers with varied needs from a direct product range, delivering proactive, friendly service in a busy environment.

The role emphasizes teamwork, learning, and achieving targets, with a focus on building trust via clear phone communication. The team values collaboration, ongoing development, and resilience, offering on-the-job training, access to discounts, and flexibility after