Customer Enquiries Consultant

NBN Co ltd.; Gold Coast City; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Reconciliation Action Plan

Accessibility & Inclusion Plan

18 weeks of paid parental leave

Pride in Diversity Platinum Employer

Diversity pillars

Zusammenfassung

nbn is seeking a Customer Enquiries Consultant to deliver high-quality customer service across all stages of the customer journey. You will be the first point of contact for external enquiries via phone and email, requiring strong communication and the ability to resolve issues empathetically.

The role emphasizes workload management, performance targets, and contributions to continuous improvement in a dynamic, customer-focused environment.

Qualifikationen

• Customer service experience preferred, especially in handling escalations and service recovery.
• Strong communication and problem-solving skills with the ability to multitask in a dynamic environment.

Aufgaben

• Be the first point of contact for external enquiries via phone and email.
• Deliver high-quality customer service across all stages of the customer journey.
• Manage workload and meet performance targets while contributing to continuous improvement.

Kenntnisse

Customer service

Communication

Problem solving

Multitasking

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Job Expectations

Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity has presented itself for a Customer Enquiries Consultant

A bit about your role

In your role as the Customer Enquiries Consultant at nbn, you will play a key role in delivering high-quality customer service as part of the Customer Service Team, which supports end users across all stages of their journey. Reporting to the Customer Enquiries Team Leader, the consultant serves as the first point of contact for external enquiries, handling interactions via phone, email. The role requires strong communication skills, product knowledge, and the ability to resolve issues efficiently and empathetically. Consultants must manage their own workload, meet performance targets, and contribute to continuous improvement efforts in a dynamic, customer-focused environment.

A bit about you

The ideal candidate for this role should have some customer service experience, particularly in service recovery and handling escalations, preferably within a contact centre or telecommunications environment. Strong problem-solving, self-management, and effective communication skills are essential. Proficiency in using general and specific work-based technologies like Microsoft Office and CRM systems is also required, along with the ability to multitask efficiently. Candidates must also demonstrate a commitment to workplace safety, adhere to company policies, and contribute to a safe and compliant working environment.

To be eligible for this role, you must have full working rights in Australia.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Benefits

• Reconciliation Action Plan
• Accessibility & Inclusion Plan
• offer 18 weeks of paid parental leave
• are a Pride in Diversity Platinum Employer
• have active employee-led diversity pillars

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Contract and Working Hours

Worker Type: Fixed Term (Fixed Term). Time Type: Full time.

nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s.