Customer Field Technician I South Coast

NBN Co ltd.; Wollongong City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Pride in Diversity Platinum Employer

WORK180 Endorsed Employer for Women

Diversity and inclusion programs

Reconciliation Action Plan

Accessibility & Inclusion Plan

Job summary

nbn is seeking a Customer Field Technician to work independently across installations, repairs, maintenance, and customer support in homes or small businesses. You’ll install copper or fibre cabling, set up customer equipment, identify faults, and communicate clearly with customers; full training and tools provided.

Working hours are 7am–7pm with flexibility based on business needs; safety is a core focus throughout all tasks.

Qualifications

• No prior telecommunications experience required, we will train you.
• Customer-facing role with a focus on safety and quality work.
• Willingness to work flexible hours and travel within regional NSW.

Responsibilities

• Install copper or fibre cabling and set up customer equipment.
• Identify and fix faults and support customers in their homes or businesses.
• Complete installations, repairs and maintenance across various nb n technologies.
• Maintain clear, proactive communication with customers throughout the service.

Skills

Hands-on problem solving

Strong communication

Driver's Licence

Problem solving

Tools

Tools & equipment handling

Job description

Job Expectations

Are you a tradesperson, trade assistant, or field-based worker looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouring or similar industries - Including apprentices! If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day. We're looking for people in the NSW South Coast area; around Ulladulla, Batemans Bay, Narooma, Bega & Eden.

A bit about your role

As a Customer Field Technician, you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses. Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process. Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success. Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers. You might come from a trade, a hands‑on technical job, or a customer‑focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued. You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

To be eligible for this role, you must have full working rights in Australia.

Worker Type Permanent Time Type Full time Field Base Location Nowra

nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

• Reconciliation Action Plan
• Accessibility & Inclusion Plan
• 18 weeks of paid parental leave
• Pride in Diversity Platinum Employer
• Employee-led diversity pillars
• WORK180 Endorsed Employer for Women

Equal Opportunities for All

We champion equal opportunities for all employees.

If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone].

Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.

For other matters, please visit our Contact Us page on our website.

We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.