Customer Operations Team Lead - Flexible Hours & Impact

Inner West Council; Sydney; On-site; AUD 114,000 - 125,000; Full time

Benefits offered by this job

Gym membership

Job summary

Inner West Council in Sydney is seeking a Team Leader – Customer Operations to lead a customer-focused team across multiple service channels and oversee day-to-day operations.

You will inspire and develop staff, drive continuous improvement, and ensure high-quality service while balancing priorities in a dynamic local government environment. This permanent, full-time role offers competitive pay and superannuation.

Qualifications

• Demonstrated experience leading or supervising customer experience teams.
• Strong customer service knowledge across channels and multi-site operations.
• Ability to coach, motivate and develop employees through change.
• Experience managing service quality, standards and performance.
• Ability to manage competing priorities in a fast-paced environment.
• Experience analyzing customer service data using CRM and reporting tools.

Skills

Team leadership

Customer service ops

Coaching & development

Quality & performance

Prioritization

Analytics & CRM

Job description

Inner West Council in Sydney is seeking a Team Leader – Customer Operations to lead a customer-focused team across multiple service channels and oversee day-to-day operations.

You will inspire and develop staff, drive continuous improvement, and ensure high-quality service while balancing priorities in a dynamic local government environment. This permanent, full-time role offers competitive pay and superannuation.