Customer-Driven Showroom Assistant | Growth & Training

Independent Living Specialists; Rockhampton Regional; On-site; AUD 38,000 - 47,000; Full time

Benefits offered by this job

Employee benefits and rewards

Team environment

Work/life balance

Training and coaching

Job summary

Independent Living Specialists (ILS) is seeking a Casual Showroom Assistant at our Rockhampton site. You will be the face of the ILS brand, delivering exceptional customer service, handling inquiries, and promoting the full range of physiotherapy items, mobility chairs, and home care products.

You will balance transactions, manage deliveries, and actively pursue new clients while maintaining strong product knowledge and professional presentation.

Qualifications

• Proficiency in Microsoft programs (Excel, Word, Outlook).
• Experience in meeting KPI's, budgets and sales targets.
• Excellent customer service etiquette, both over the phone and in person.

Responsibilities

• Opening and closing the store and balancing transactions.
• Preparing reports and reviewing sales data, open orders and open quotes.
• Follow up on scheduled deliveries for that day.
• Actively seeking new clients, contracts and marketing opportunities to meet targets.
• Engaging customers and conveying the range of services offered by ILS.
• Respond to emails and liaise with customers by phone to fulfill requests.
• Assisting with administration and providing product information.
• Processing quotes, orders and hire contracts efficiently.
• Being the face of ILS in the local community and building relationships.
• Following WHS requirements at showroom level.

Skills

Customer service

KPI targets

Time management

Interpersonal skills

SAP experience

Tools

Microsoft Office

Job description

Independent Living Specialists (ILS) is seeking a Casual Showroom Assistant at our Rockhampton site. You will be the face of the ILS brand, delivering exceptional customer service, handling inquiries, and promoting the full range of physiotherapy items, mobility chairs, and home care products.

You will balance transactions, manage deliveries, and actively pursue new clients while maintaining strong product knowledge and professional presentation.