Retail Tech Guide & Customer Experience Pro

Optus; City Of Swan; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Discounts on Optus products

Paid Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Midland team in a full-time capacity. You’ll become an expert on our tech solutions and help customers with personalised recommendations in a friendly store environment.

You’ll build strong product knowledge, support customers through enquiries with empathy, and contribute to a welcoming culture by collaborating with teammates and staying adaptable during busy periods.

Qualifications

• Customer-focused mindset and friendly communication.
• Ability to explain technology clearly to customers.
• Willingness to learn about Optus products and services.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Build strong product knowledge and explain tech solutions in a friendly, simple way.
• Understand customer needs and deliver personalised solutions.
• Support customers through enquiries with empathy and clear communication.
• Create memorable moments for every visitor by working with your team.

Skills

Customer focus

Communication skills

Tech knowledge

Team player

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Midland team in a full-time capacity. You’ll become an expert on our tech solutions and help customers with personalised recommendations in a friendly store environment.

You’ll build strong product knowledge, support customers through enquiries with empathy, and contribute to a welcoming culture by collaborating with teammates and staying adaptable during busy periods.