Service Scheduler & Client Liaison – Cairns

RGIT Australia; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Lotus Commercial is seeking a highly organised Service Coordinator to join our Cairns team. You will schedule technicians, coordinate field workloads, and communicate with clients and internal teams to ensure on-time, high-quality service delivery.

This fast-paced role suits someone with a strong background in service dispatch, rostering, or workforce coordination, proficient with Simpro, CRM systems, and Excel, and who stays calm under pressure while juggling multiple priorities.

Qualifications

• Experience in service scheduling, dispatch coordination, or workforce planning.
• Proficient with Simpro, CRM systems, or Excel.
• Strong communicator with a professional approach.
• Detail-oriented and well organised.

Responsibilities

• Plan, assign and optimize technician schedules and daily rosters.
• Liaise with clients to confirm bookings and resolve access or timing issues.
• Monitor and adjust schedules in real-time for urgent jobs or cancellations.
• Communicate access instructions, service updates, and key job details to field technicians.
• Work closely with service managers to ensure efficient resource allocation.
• Update and maintain accurate job records in Simpro, Excel, and internal systems.

Skills

Scheduling

Dispatch

Workforce planning

Communication

Organisational skills

Tools

Simpro

CRM

Excel

Job description

Lotus Commercial is seeking a highly organised Service Coordinator to join our Cairns team. You will schedule technicians, coordinate field workloads, and communicate with clients and internal teams to ensure on-time, high-quality service delivery.

This fast-paced role suits someone with a strong background in service dispatch, rostering, or workforce coordination, proficient with Simpro, CRM systems, and Excel, and who stays calm under pressure while juggling multiple priorities.